The Hanover Insurance Group has expanded its workers’ compensation onboarding program, extending access to tools and services previously limited to large accounts.
The changes apply to all new policyholders and most renewal clients with premiums exceeding $100,000.
Among the key additions is access to a self-service platform that allows users to manage claims with features such as custom search, filter, and view functions, along with the ability to flag priority claims for monitoring.
The company said that it is also assigning dedicated claims liaisons to these accounts to help facilitate the claims process. The enhanced onboarding program supplements existing offerings available to accounts with at least $50,000 in premium.
In addition to digital tools and claims support, eligible clients can engage with Hanover Risk Solutions consultants to identify workplace safety opportunities and implement sector-specific resources. These may include training programs and wearable sensor tools.
According to Matthew S. Mitchell, president of middle market at The Hanover, this enhancement is part of the company’s initiatives toward increasing investment in workers’ compensation services.
“By further enhancing our onboarding program, we are making it easier and more accessible for our mid-sized customers to take full advantage of The Hanover's distinctive services, providing them access to resources typically provided to the large account market,” Mitchell said.
The expansion comes amid broader industry concerns around the future sustainability of the workers' compensation system. A 2025 survey of more than 100 workers' compensation executives highlighted several key risks, including the ongoing impact of inflation on claims costs, growing mental health-related absences, and the challenge of addressing complex care needs in aging workforces.
In the first quarter of 2025, The Hanover reported net income of $128.2 million. Its combined ratio stood at 94.1%, while the ex-catastrophe combined ratio was 87.8%, reflecting an improved underwriting performance.
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