Several senior moves have been announced across the insurance industry in the last 24hrs.
CRC Group has added Will Murphy (pictured, left), Carmen Rivera (pictured, right) and Alex Mikos to its CRC Specialty division, strengthening its brokerage and underwriting bench at a time when the US excess and surplus (E&S) market continues to expand and recalibrate.
Based in Charlotte, North Carolina, Murphy has aligned with CRC Philadelphia as a casualty broker. He brings experience in commercial insurance advisory and casualty brokerage with a focus on business development and client engagement.
Meanwhile, Rivera has joined CRC Specialty as an underwriting team leader in the Houston, Texas, office. She has a background in production underwriting, sales and client service, with experience in building relationships and driving growth across commercial lines.
Based in Chicago, Illinois, Mikos has joined CRC Minneapolis as a senior underwriting team leader, bringing extensive experience in transportation underwriting and team management. He has developed deep knowledge of complex transportation risks and portfolio management with an emphasis on profitability and consistency, adding weight to CRC’s position in a class that has seen strong E&S premium growth in recent years.
CRC said the additions further position the specialty unit to respond to shifting market conditions by pairing experienced underwriting leadership with responsive brokerage execution. The moves also align with a wider trend across the specialty sector, where large intermediaries are investing heavily in talent, technology and niche capabilities to compete in an increasingly concentrated marketplace.
Liberty Mutual Insurance has appointed ServiceNow executive Jacqui Canney to its board of directors.
Canney has served as chief people and AI enablement officer at ServiceNow since January 2025, overseeing global talent strategy and workforce planning with a mandate to link culture and skills development to AI‑driven transformation. She was previously the company’s chief people officer, having joined in 2021, and has spoken publicly about using AI to automate routine HR tasks while freeing teams to focus on higher‑value work and inclusion.
Before joining ServiceNow, Canney was chief people officer at WPP and executive vice president and chief people officer at Walmart. She earlier spent more than two decades at Accenture in senior global HR roles across digital, technology, operations and M&A.
She also brings board and non‑profit experience, including serving on the board of Suffolk Construction, a national contractor with more than $10 billion in annual revenue, and on the board of mental‑health non‑profit Project Healthy Minds.
