QuestGates, the provider of loss adjusting and claims solutions, has announced a restructuring of its senior leadership team.
This revamp follows a period of sustained growth that has seen the Birmingham-headquartered firm complete 18 acquisitions and expand to approximately 500 employees.
Current chief executive Chris Hall will move into the role of group executive chairman, while long-serving executive Greg Laker (pictured above) has been promoted to chief executive officer.
The firm said the changes are intended to support its focus on providing "innovative and service driven claims and associated solutions."
Hall said that since its incorporation nearly 25 years ago, QuestGates "has grown and is now the largest owner-managed claims solutions provider in the UK and Ireland," adding that the business has "remained committed to providing service-focused solutions which enhance insurers' claims offering."
He noted that Laker was one of the company's first employees and has "excelled in numerous roles."
QuestGates recorded revenues of £41 million in the 2023/24 financial year. Market research indicates the company grew its employee count by 8% in the year prior.
The leadership reshuffle follows private equity firm Equistone Partners Europe taking a minority stake in QuestGates in August 2024. That investment, structured as an all-equity arrangement with no debt, was designed to support the company's ongoing growth strategy.
Dominic Geer, a partner at Equistone, said at the time that the loss adjusting sector presented a "fantastic opportunity" to consolidate a fragmented market. He noted that insurance was "particularly attractive" given that the non-cyclical nature of claims volumes makes businesses like QuestGates "resilient to economic and geopolitical shocks."
QuestGates now operates from 12 offices across the UK and Ireland and serves as the regional partner of vrs Adjusters, providing access to loss adjusting expertise in over 300 offices across 140 countries worldwide.
As part of the restructure, Colin Ganson becomes chief operating officer and Glen Donaldson takes on the position of chief commercial officer. The executive team is completed by chief financial officer Peter Mitchell.
Senior leaders Ross Macpherson and Alistair Steward will remain within the upper management group, overseeing London market and real estate, and marketing, brand and broker development respectively.
QuestGates has also clarified its operational model, now organised into four business areas: loss adjusting, claims management, building consultancy and legal services.
Within loss adjusting, Nicola Sutton and David Homer will lead the unit, while Stuart Lansdown heads claims management. Chris Carlton leads building consultancy, and Jason Spencer remains managing director of QGLaw.
As Hall steps back from day-to-day leadership, he said "the time is right" for Laker to take over operational control and establish a succession strategy supporting the firm's culture.
Laker said he was "thrilled to take on the role of CEO at such an important and exciting time for the QuestGates Group," adding that he looks forward to leading the team through the next phase of sustainable growth.
