Applied Systems has rolled out a new benefits experience in Applied Epic, positioning the agency management system as a single hub for both property-casualty and employee benefits business.
The update brings benefits workflows, automation and connectivity into one workspace inside Epic, expanding on the Benefits Overview capabilities introduced last year.
The integration centralizes plan and client management, streamlines renewals and servicing and is designed specifically for how benefits teams work, rather than adapting P&C workflows. The release also adds expanded plan-management workflows and "intelligent pre-fill" automation to support the full benefits policy lifecycle in Epic.
“Benefits is one of the fastest‑growing revenue streams for agencies, and yet Benefits teams have long had to fragment workflows across two systems or work around tools that weren't holistically built to meet their industry's needs,” said Tammi Shapiro, SVP and general manager of benefits solutions at Applied Systems.
The launch also includes Epic AutoFill, an AI-powered feature that automatically extracts and pre‑populates plan information from benefits Summary of Benefits and Coverage (SBC) documents. Applied previously said AutoFill uses Cytora’s AI technology to read carrier documents and populate fields in Epic, with staff able to review and confirm the results.
Applied said agencies using the new benefits feature will be able to manage plans, accounts, renewals and documentation in a single hub, giving teams clearer oversight of client activity and policy details and helping to reduce E&O exposure.
Epic will serve as a system of record for plan, account, enrollment and documentation data, which the company said should improve renewal execution and reduce the risk of incomplete or outdated records.
The move comes as agencies continue to broaden their technology stacks. One recent overview of independent agencies found that 93% now use an AMS, 70% use a CRM and about 65% have moved policy administration to the cloud, with increasing investment in AI‑based tools for quoting and service. Applied has been adding AI features across Epic, including email summarization, content generation and early work on AI‑assisted accounting automation that can extract data from carrier statements and map it to plan or policy records.
Epic’s expanded benefits functionality is being rolled out as other large vendors continue to promote paired P&C and benefits solutions, such as Vertafore’s AMS360 and BenefitPoint combination, and as smaller AMS providers pitch integrated life and health workflows to midsize agencies.
More broadly, the push to manage P&C and benefits in one platform reflects where many agencies are trying to go -- using a single data foundation and embedded automation to support multiple revenue streams, control service costs and free up producers and account managers for client‑facing work rather than manual entry and reconciliation across separate systems.
