Liberty Mutual is under fire in a Wisconsin federal court, accused of bombarding consumers with illegal robocalls to drum up business for its insurance products.
A class action complaint filed September 30, 2025, in the United States District Court for the Eastern District of Wisconsin, alleges that Liberty Mutual Insurance Company violated the Telephone Consumer Protection Act (TCPA) by making unsolicited, prerecorded telemarketing calls to sell its goods and services. The suit, brought by Milwaukee resident Debra Sroka, claims these calls were made without the required express written consent from recipients - a key safeguard under federal law.
The complaint details how Sroka received prerecorded sales calls from Liberty Mutual on or about May 5 and May 6, 2025. These calls, she alleges, were clearly not from a live person and were intended to promote Liberty Mutual’s goods and services. Sroka’s phone number, according to the filing, had been on the National Do Not Call Registry since April 7, 2017, yet she still received the unwanted messages.
Sroka’s lawsuit goes further, accusing Liberty Mutual of engaging in a broader campaign of intrusive telemarketing designed to increase its revenue and gain an edge on its competitors. The complaint asserts that these robocalls were not isolated incidents, but part of a systematic effort to advertise the company’s goods and services. The calls, Sroka says, caused inconvenience, invasion of privacy, intrusion upon seclusion, aggravation, annoyance, and violation of statutory privacy rights.
The proposed class action would represent all persons within the United States who, within the four years prior to the filing of the lawsuit through the date of class certification, received one or more prerecorded voice calls regarding Liberty Mutual’s property, goods, and/or services on their cellular telephone line. The complaint claims that Liberty Mutual maintains and/or has access to outbound transmission reports for all robocalls sent advertising or promoting its services and goods, including the dates, times, target telephone numbers, and content of each message sent to Sroka and the class members. It also alleges that at least 50 persons have received such calls.
The legal filing seeks statutory damages of $500 per call for each violation, as well as an injunction to halt Liberty Mutual’s telephonic sales calls made without express written consent. The complaint alleges that the aggregate damages sustained by the class are in the millions of dollars, making individual lawsuits impractical and supporting the need for class action treatment.
No insurance policy clauses or exclusions are discussed in the complaint, as the case centers on telemarketing practices and alleged statutory violations, not policy interpretation or claims handling.
At this stage, the case is a complaint and all allegations are unproven. Liberty Mutual has not yet responded in court.
