One of the crucial skills and duties of a broker is to be familiar with the goings-on in the insurance industry, and that includes knowing which insurers offer the best products for their clients. An insurance company worth looking into is Allstate. As one of the top P&C insurers in the US, casual observers may be quick to point out that Allstate should be on your list of recommended carriers.
However, basing your decision on this alone does not guarantee a good fit for your clients. Allstate insurance reviews like this one go beyond looking at their fiscal performance. Other criteria like Allstate’s insurance ratings and reviews, consumer reports, and customer service ratings give a clearer picture. As we go through these criteria, you’ll find out if this insurer is a fit for your business and your client’s needs.
For this review, the top criterion to look at is Allstate’s insurance ratings. These are the latest ratings by the most referenced ratings agencies:
|
Agency |
Rating for Allstate |
Notes |
|---|---|---|
|
A.M. Best |
A+ (Superior) |
Indicates superior ability to meet insurance obligations |
|
Fitch |
A (Strong) |
Shows strong financial security, but more susceptible to adverse business or economic conditions than other highly-rated insurers |
|
Moody’s |
A1 |
In the upper-medium grade range, and is subject to low credit risk |
|
S&P |
A+ (Strong) |
Shows a strong capacity to meet financial obligations, but is somewhat susceptible to adverse economic conditions |
These individual ratings referenced from the four major insurance ratings agencies reflect Allstate’s solid financial footing and ability to honor claims. But keep in mind they have minor differences in their ratings and outlook. Note also that all these ratings agencies refer to these as their Financial Strength Ratings (FSR) except for Fitch, which denotes this their IFS or Insurer Financial Strength.
In summary, the FSR of Allstate from all four agencies show that the company remains one of the most financially stable US insurance providers. To date, Allstate also remains as one of the top ten P&C insurers in the US. You can read our guide on these insurance ratings agencies if you need a deeper explanation about them, their methodologies and the importance of their ratings.
Allstate has very favorable financial strength ratings (FSR) as of this writing. But apart from FSR, it’s important to look at an insurer’s issuer credit ratings. The ICR is a measure of an insurer's overall creditworthiness, including its ability to meet its financial obligations and debt repayments.
You may come across short-term or long-term issuer credit ratings that are more specific, but typically the ratings agencies mean the overall long-term issue credit ratings when evaluating an insurer’s ICR.
|
Agency |
Allstate Issuer Credit Rating |
Notes |
|---|---|---|
|
A.M. Best |
aa- (operating) a- (parent) |
Outlook is stable for all ratings agencies |
|
Fitch |
A- |
|
|
Moody’s |
A |
|
|
S&P |
A3 |
What this means for Allstate is that they have a strong, investment-grade credit profile, although the company has faced some recent downward adjustments. These were a result of company-specific challenges and headwinds for the insurance industry.
In 2024, Allstate’s insurance rating from A.M. Best was affirmed to be in the “A” range. This applied to Allstate Corporation and its core subsidiaries, but some of its other subsidiaries suffered a downgrade. Generally, Allstate’s insurance ratings are stable.
Issuer credit ratings and long-term issuer credit ratings are very similar concepts, but have subtle differences, depending on the rating agency.
Issuer credit rating is a general term used by the four major insurance ratings agencies to describe a rating that assesses an entity's overall creditworthiness. This creditworthiness encompasses a company’s ability to meet all its financial obligations and not just pay for claims. The ICR can refer to both short-term and long-term creditworthiness, depending on the context and the agency’s methodology.
This is a type of ICR that focuses on a business entity’s ability to meet its financial obligations over a long-term horizon, usually more than a year. Long-term issuer credit rating is distinct from short-term issuer credit rating, which assesses the likelihood of an entity defaulting or missing payments over a shorter period (typically one year).
This ratings agency uses issuer credit rating or ICR and specifies whether it is long-term or short-term. For insurers, the more commonly cited is long-term ICR, which reflects the company’s long-term financial strength and creditworthiness.
Meanwhile, these agencies usually refer to issuer credit rating or issuer default rating and specify the time frame as long-term or short-term. These agencies use the long-term rating as their standard metric for most insurance company evaluations.
In practice, whenever you see issuer credit rating in a press release and other pertinent disclosures like financial reports, it almost always refers to the long-term rating unless otherwise specified. If a rating is specifically labeled as a long-term issuer credit rating, this is merely a clarification of the time horizon.
The limitations of credit ratings are that they only offer one aspect of insurance ratings reviews for companies like Allstate. Brokers should also pay close attention to the FSRs and other criteria like customer satisfaction rankings, insurance products, and average premiums.
So, when it comes to ICRs, there is no substantial difference in the ratings methodology – only a clarification of the time frame. For insurers, long-term issuer credit ratings are the most relevant and widely cited.
FSR and ICR are insurance industry assessments for Allstate. But what about customer sentiment for Allstate? To get an overview of what customers feel about Allstate, it’s advisable to look at ratings from the Better Business Bureau and J.D. Power.
The Allstate insurance rating from BBB is A+ as of this writing. The Better Business Bureau assigns ratings to businesses based on criteria like complaint history, transparency, and business practices. These key metrics typically affect and involve customers and their experiences with the company. Allstate has been accredited by the BBB since 1939, and Allstate holds an A+ rating, which is the highest possible rating.
J.D. Power is the leading independent consumer insights, data, and analytics firm. The office is also responsible for issuing comprehensive customer satisfaction studies for a wide range of industries.
Insurance is just one of the many industries J.D. Power conducts customer satisfaction studies on.
After surveying thousands of policyholders of Allstate, J.D. Power reveals its scores, which are widely referenced and used as a benchmark for an industry’s consumer experience and service quality.
Below is a table showing J.D. Power’s latest scores for Allstate’s main insurance categories.
|
Product type |
Score (2025) |
National average |
Allstate’s standing |
|---|---|---|---|
|
Auto (shopping) |
669 |
667 |
Above average |
|
Auto (claims) |
690 |
697 |
Slightly below average |
|
Homeowners |
631 |
650 |
Below average |
It can be gleaned from these scores that this insurer provides a solid shopping experience for auto insurance customers. However, Allstate lags in terms of claims satisfaction and homeowners’ insurance customer satisfaction.
The company offers a comprehensive lineup of products to fit the coverage needs of individuals, families, and businesses. The following are the main categories and insurance products Allstate offers:
|
Category |
Products/features |
|---|---|
|
Auto |
Includes standard, comprehensive, liability, classic car, pay-per-mile, Mexico, motorcycle, ATV, RV |
|
Business |
BOP, commercial auto, commercial property, liability, workers’ compensation |
|
Home & property |
Homeowners', condo, renters, landlord, mobile/manufactured home |
|
Life |
Term, whole, universal |
|
Specialty/add-ons |
Boat, identity theft, umbrella, event, pet, phone, roadside, rental, gap, rewards |
This insurer offers a broad range of insurance products that include auto, home, renters, and life insurance across the US. However, there are some important state-specific exceptions and recent changes in terms of product availability.
Allstate's auto insurance is found in all 50 states and Washington, D.C. There are no restrictions on these products in any of the states. This insurance category is Allstate’s strong suit – in 2024, Allstate’s auto insurance division generated around $486 million in underwriting income, a huge 259 percent increase in revenue from the previous year.
Allstate homeowners’ insurance is accessible in 49 states and Washington. D.C. The only exception is California. At present, Allstate is not offering homeowners’ insurance in that state, due to several factors. The company decided that the state’s regulatory environment, high risk of wildfires, and rising costs for reinsurance and repairing homes would be detrimental for their business.
Existing policyholders in California are not being dropped, but no new policies are being issued by Allstate either.
Allstate also offers other specialty insurance products like renters’, condo, and life insurance. All these are generally available nationwide, although availability and policy features can vary by state due to state regulations.
|
States |
Auto insurance |
Homeowners' insurance |
Other products |
|---|---|---|---|
|
All 50 states + D.C. |
Yes |
All except California |
Features may vary |
|
California |
Yes |
No |
Features may vary |
The table below shows the average cost of annual premiums for each type of insurance product from Allstate. Beside them are the national average costs of these premiums. This table can help you see and understand the cost of Allstate’s products and better determine if they are worth considering.
|
Insurance product |
National Average |
Allstate Ave. Cost |
Cost difference |
|---|---|---|---|
|
$2,012 |
$2,941 |
+$929 |
|
|
Boat insurance |
$350 |
$300 - $500 |
-$50 to +$150 |
|
Condo insurance |
$455 |
$400 - $600 |
-$55 to +$145 |
|
Event insurance |
$250 |
$100 - $400 |
-$150 to +$150 |
|
Homeowners' insurance |
$2,776.68 |
$2,209.80 |
-$566.88 |
|
Landlord insurance |
$1,288 |
$1,200 - $2,000 |
-$88 to +$712 |
|
Mobile home insurance |
$900 |
$300 - $1,000 |
-$600 to +$100 |
|
$364 |
$364 |
$0 |
|
|
$540 |
$240 - $600 |
-$300 to +$60 |
|
|
$180 |
$168 - $230 |
-$12 to +$50 |
|
|
Term life insurance |
$300-$600 |
$240 - $600 |
-$60 to $0 |
|
Umbrella insurance |
$225 |
$150 - $300 |
-$75 to +$75 |
Note that these are average estimates. Actual insurance quotes can vary depending on several factors like local regulations, individual market conditions, coverage types, riders, and more. To know for sure what an insurance quote from Allstate costs, it’s best to speak to an Allstate Insurance Group agent or use their online quoting tool.
Allstate Insurance is one of the largest personal lines insurers in the US. It is best known for its auto, home, and life insurance products. Allstate was founded in 1931 as a subsidiary of Sears, Roebuck & Co., with the goal of selling auto insurance by mail to Sears customers. Allstate’s first policy only cost $41.60 a year.
Allstate became Allstate Corporation or Allcorp, an independent, publicly traded company in 1993 after being spun off from Sears. Headquartered in Illinois, Allstate has expanded its offerings to include a wide range of insurance and financial products. It is recognized for innovation in telematics insurance (via Drivewise), customer service, and a vast agent network.
As of 2025, Allstate serves millions of customers across America and is consistently ranked among the top US insurers.
After looking at Allstate insurance ratings, reviews, and consumer reports, should you recommend Allstate and its products?
Before answering this question, brokers should obtain all the relevant information on the proper metrics for gauging the suitability of Allstate and its products. The answer is not a definite yes or no, as situations, types of clients, and client preferences and needs can impact your decision.
In general, Allstate is a good recommendation for clients looking for a financially stable insurer offering innovative solutions for their auto insurance needs. However, Allstate’s auto insurance isn’t the cheapest option, so you may want to provide several more affordable options or find ways to lower their quotes.
It’s a different story for those looking for the best homeowners’ insurance. The lower-than-average customer satisfaction ratings for Allstate’s home insurance products suggest that you should look at other providers.
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