Allianz UK has entered into a new partnership with Evoque Group Limited, a supplier specialising in zero-to-landfill solutions, as part of its strategy to integrate sustainability into business operations and claims management.
Evoque Group, which focuses on salvage resale and recycling, will initially work with Allianz’s commercial property claims team. The company will identify items within claims that can be salvaged, repurposed, or disposed of using environmentally responsible methods.
In 2024, Evoque diverted 3.3 million kg of waste from landfill through a combination of salvage resale and zero-to-landfill recycling, resulting in an estimated reduction of 7,500 metric tons of CO2. The company has set a target to increase waste diversion to 6 million kg in 2025, supported by partnerships such as the one with Allianz.
The collaboration aims to ensure that damaged materials from claims are managed responsibly, with items unsuitable for salvage disposed of in a sustainable manner. This approach is intended to reduce landfill waste and, where possible, credit the salvage value (after costs and fees) back to the claim, thereby lowering overall claims costs.
Matt Cox (pictured above), chief claims officer at Allianz UK, said, “Allianz puts a great emphasis on working sustainably and I’m excited that we can add our partnership with Evoque to the work we’ve been doing across claims as part of our sustainability focus. Property salvage strategies are not consistent across the industry, so this is an opportunity for us to lead the way and enable our customers to act more sustainably too.”
Cox also said that while the partnership is launching in commercial property, there are plans to extend it to other claims areas in the future.
The insurance industry’s approach to sustainability in claims management is evolving, with reports from the European Commission highlighting the sector’s role in addressing climate resilience and the protection gap.
Claims professionals now advise on carbon-efficient disaster recovery, prioritising restoration, recycling, and repurposing materials to reduce both waste and claim costs. This shift includes evaluating options such as repairing rather than replacing, and finding new uses for materials that would previously have been discarded.
Brokers are also playing a more active role in helping clients adopt sustainable repairs and low-carbon materials, and in embedding green clauses in insurance policies. This aligns with the UK’s net-zero by 2050 target and reflects growing demand from clients for carbon-conscious service and guidance on sustainable claims solutions.
In addition to Allianz’s initiatives, other major insurers such as AXA have set new decarbonisation targets for their insurance and investment portfolios. The global insurer previously said that is targeting a 20% reduction in carbon intensity for personal motor lines by 2030, alongside broader commitments to support the net-zero transition and sustainable claims management.
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