Two moves have been announced in the insurance and insurtech industries.
Phoenix Specialty (Phoenix), a specialist construction managing general agent (MGA), has announced the launch of a new Global Contractors’ Plant and Equipment (CPE) product, marking a significant step in its international growth strategy. The new offering will be led by Paul Kissane (pictured, left), who has been appointed as the head of Global CPE.
Kissane, who has more than 20 years of experience, previously held underwriting positions at Castel, Pioneer Underwriters and WRB.
The Global CPE product will cover annual renewable business and will be available for both direct insurance and facultative reinsurance. It will encompass owned and hired plant for nearly all asset types, both above and underground. The offering will also cater to lead and follow lines, underpinned by a disciplined, technical underwriting approach and proactive portfolio management.
Tim James, CEO of Phoenix Global, commented on the launch, noting that the company has focused on building strong international partnerships since its inception. He expressed confidence that with Kissane leading the new product offering, Phoenix is well-positioned to expand its presence in key markets.
Send Technology Solutions has announced key appointments in its customer success team. Natasha Bond (pictured, centre) has been named chief customer officer and Naynesh Patel (pictured, right) has been appointed head of Global Customer Success and Support.
Both Bond and Patel are long-standing members of the Send team. The company has also introduced a customer experience function, designed to oversee the end-to-end customer journey and ensure a consistent service experience across all markets.
“I’m really excited to take on this new role and continue building on the incredible momentum we’ve achieved,” said Bond. “As we expand, ensuring our service remains exceptional - and scalable - is key. This investment reinforces our commitment to helping our customers succeed.”
