Operational resilience focuses on an insurer’s ability to prevent, adapt to, respond to, recover from, and learn from operational disruptions, ranging from cyber incidents and system outages to vendor failures and extreme weather. Regulators increasingly expect clearly defined important business services, impact tolerances, scenario testing, and board‑level oversight. For insurance practitioners, this means integrating resilience into IT, outsourcing, business continuity, and incident management frameworks, ensuring that core activities like underwriting, claims, and policy servicing can continue under stress.
Survey reveals growing difficulty finding skilled claims staff amid complex risks
The MGA is targeting larger and more complex risks while maintaining its SME base
Why resilience depends less on controls and more on how competing cultures interact under pressure
Breakout times hit 29 minutes
It's not the big-name disasters keeping insurers up at night anymore – it's something far more frequent and harder to predict
