Insurance companies, in coordination with the Insurance Council of Australia (ICA), are set to conduct a series of in-person consultations in South East Queensland for policyholders affected by ex-Tropical Cyclone Alfred.
These sessions are scheduled to take place throughout late August and are intended to provide direct support for those managing insurance claims related to the March weather event.
The initiative will allow customers to discuss their claims individually with insurer representatives.
Attendees will also have access to information on the claims process, dispute resolution mechanisms, and other resources to assist with ongoing recovery efforts.
The ICA has released the following schedule for the upcoming sessions:
Participation requires prior registration, which can be completed through the ICA’s official website.
Andrew Hall, chief executive officer of the ICA, said that while insurers and the ICA were present in affected communities immediately after ex-Tropical Cyclone Alfred, returning to these regions is necessary to address ongoing questions and unresolved issues.
“Insurer’s returning to Hervey Bay for further consultations signals their commitment to progressing outstanding claims. We encourage anyone with queries for their insurer to make a booking,” he said.
Australian insurers have reported more than $1.8 billion in insured losses during the first half of 2025 (H1 2025), according to data from the ICA.
Three major weather events – the Mid-North Coast and Hunter floods, North Queensland flooding in February, and ex-Tropical Cyclone Alfred – were responsible for the bulk of claims.
Ex-Tropical Cyclone Alfred alone accounted for over 125,000 claims, with losses valued at $1.36 billion.
The North Queensland floods resulted in $274 million in claims from over 11,000 policyholders, while the Mid-North Coast and Hunter event generated approximately $200 million in losses across 11,500 claims.
In June, catastrophe data provider PERILS revised its estimate of insurance losses from ex-Tropical Cyclone Alfred to $2.25 billion, reflecting a 12% reduction from its initial projection of $2.568 billion.
The cyclone, which was declared an insurance catastrophe, affected parts of Queensland and New South Wales between late February and mid-March.
Ex-Tropical Cyclone Alfred made landfall as a Category 1 system after reaching Category 4 intensity offshore.
The event brought significant rainfall, resulting in one fatality, widespread power outages, and disruptions to transportation and education.
Around 300,000 properties experienced electricity outages.
PERILS noted that while the number of claims has remained steady, the average claim value decreased from $16,000 to $14,000.
Darryl Pidcock, head of Asia-Pacific and cyber at PERILS, attributed much of the reduction to a large number of food spoilage claims caused by prolonged power outages.
Insurance representatives will also be available in Harden, New South Wales, in early August to assist policyholders with claims following the severe hailstorm and heavy rainfall in February.
The ICA and participating insurers will be present at the Harden Country Club on Aug. 6 and 7, from 9am to 5pm, to provide guidance and answer questions related to storm-related insurance claims.
