FM, a global provider of commercial property insurance, is expanding its presence in India with the launch of a new centre in Bengaluru.
The initiative is part of FM’s strategy to strengthen its operational capabilities in Asia and to develop advanced science and artificial intelligence (AI) resources for risk management and client services.
The Bengaluru centre is intended to serve as a hub for collaboration among FM’s international teams.
By leveraging Bengaluru’s established technology sector and skilled workforce, FM aims to accelerate the creation of science-based solutions and AI-driven tools for its clients.
The facility will also house a client experience centre, offering training and demonstrations of FM’s research and risk assessment methodologies.
FM’s decision to expand in Bengaluru aligns with India’s ongoing economic development and its emergence as a manufacturing and innovation centre.
In addition to the Bengaluru facility, FM plans to open a new sales office in Mumbai, which will allow the company to engage more closely with clients and stakeholders in India’s financial capital.
FM has operated in India since 2003. The company’s latest moves are intended to deepen its support for clients in India and across the region, providing localised expertise while drawing on FM’s global resources.
To oversee the expansion, FM has named Srini Krishnamurthy as senior vice president for FM India.
Krishnamurthy, who will be based in Bengaluru, is tasked with implementing the company’s multi-year vision for India, including site management and team leadership.
FM also plans to increase its workforce in India, offering new roles to support the growth of its operations.
Krishnamurthy said that India is becoming a significant centre for innovation and talent in the insurance sector.
“India is not just a growth market – it’s becoming a global centre for innovation, infrastructure, artificial intelligence, and talent,” he said. “The Bengaluru centre represents a critical step in FM’s mission to build science-based solutions that empower our clients to manage risk and thrive in an increasingly complex world. This is more than a regional investment; it’s a global commitment to resilience, backed by world-class talent and deep client collaboration.”
FM’s expansion coincides with a broader shift toward automation and AI in the insurance sector across Asia.
Insurers are increasingly using AI to streamline operations and improve customer engagement.
For example, Policybazaar, a digital insurance marketplace based in India, has reported that AI systems now manage nearly half of its operational activities.
This has led to faster service delivery and enhanced fraud detection capabilities.
