Claims Consortium Group (CCG) has confirmed that chief executive officer Matt Brady (pictured, left) will step down on March 27, after a 19-year career with the UK-based claims services and technology provider.
Brady joined CCG in 2007 and has served as CEO for the past five years, during which he oversaw strategic growth, diversification of the group’s claims operations and a series of acquisitions, including the purchase of weather data specialist WeatherNet. The group has expanded its role as a partner to insurers and corporate clients across the UK over that period.
Brady will leave to pursue opportunities outside the organisation and is expected to take time out with his family before deciding on his next move.
Founder Jeremy Hyams (pictured, right) will resume the CEO position directly. Hyams established CCG three decades ago and originally served as its first chief executive before appointing Brady to the role in 2022. He has remained closely involved in the group’s strategy throughout its expansion into technology and data.
Hyams said Brady had made “an enormous contribution” to the business over nearly two decades and that he wished him well for the future. He added that he has always maintained “a close hands-on involvement” in the group and looked forward to building on the existing foundations across its claims services, WeatherNet and Synergy Cloud software.
The change at the top comes at a point when claims strategy is taking on new importance for UK insurers. In the property market in particular, climate volatility has been a growing concern for claims leaders, with industry bodies highlighting an increased frequency of weather events not only in the UK but across Europe. Weather-related claims have been estimated to account for around a quarter of total insurance payouts, contributing to a more volatile loss environment that demands both disciplined underwriting and robust claims infrastructure.
At the same time, regulatory expectations continue to tighten. The Financial Conduct Authority’s Consumer Duty regime has sharpened the focus on fair value and demonstrably “good outcomes”, particularly in claims handling and complaints.
Across UK property, risk and claims discussions have become more detailed and evidence-based as greater data transparency, climate-related risk and regulatory scrutiny reshape underwriting and claims expectations.
