TLC Insurance has rolled out its new 360 Compass Web Portal, a digital solution now available to registered brokers across New Zealand.
The Compass platform is designed to support the full management of insurance policies, including quoting, binding, endorsements, and mid-term changes.
At launch, the system accommodates mobile plant, commercial motor, and combined liability products – with the latter requiring an online proposal and subsequent review by an underwriter.
The company has indicated that policy renewals will be added to the portal’s capabilities starting January 2026.
The digital interface is accessible at all hours, allowing brokers to initiate and manage business at their convenience. According to TLC Insurance, the portal’s real-time rating functionality is intended to streamline the quoting process and reduce administrative friction.
For more complex insurance risks, brokers can refer cases directly to underwriters through the platform.
“Compass gives our partners the tools they need to quote, bind, and manage policies with speed and accuracy, while our team remains just a phone call away for complex risks or support,” said Andrew Reid, executive director at TLC Insurance.
In conjunction with the new platform, TLC Insurance has implemented a revised pricing approach for mobile plant insurance.
The insurer has moved to a risk-based pricing model, which aims to deliver tailored premiums for specific industries.
Rather than providing a rate, Compass now generates a final premium figure, which TLC Insurance says is designed to minimise quoting errors and provide greater clarity for brokers and clients.
The company has also committed to processing endorsements submitted through Compass on the same business day, in an effort to expedite service for brokers and policyholders.
While the Compass portal is available 24/7, TLC Insurance has underscored that its support team remains accessible for brokers who require assistance with complex placements or prefer direct communication.
The company encourages brokers seeking access to the portal to contact its support team.
TLC Insurance also recently announced the addition of two new underwriting development managers:
Nowley brings over two decades of experience in claims and commercial underwriting, while Beach has a background in broking and account management for both commercial and rural insurance lines.
Nowley will focus on supporting brokers in the South Island, and Beach will cover the lower North Island and East Coast.
“These appointments reflect our ongoing commitment to being a responsive, knowledgeable, and relationship-driven underwriting partner,” Reid said. “We believe Brooke and Kimberley will further strengthen our support for brokers nationwide.”
