A Christchurch claims preparer says lessons from the Canterbury earthquakes 15 years ago could prevent unnecessary delays for claimants nationwide as the country faces increasing extreme weather events.
Dean Lester said almost all clients would have had claims resolved sooner if correct insurance principles had been applied from the outset.
“Insurance plays a critical and crucial role in a recovery. However, the release of insurance funds and the claims process itself can be so delayed that it is grossly unfair to homeowners and businesses,” he said.
Lester noted insurance functions as a “fundamental cornerstone of modern society and the economy, acting as a risk-mitigation tool that enables stability, investment, and growth.”
“By transferring risk from individuals and businesses to insurance companies, it acts as a safety net that facilitates recovery from unexpected losses and fosters confidence to engage in economic activities,” he said.
Lester highlighted the Earthquake Insurance Tribunal continues to undertake work for claimants, while the NZ Claims Resolution Service, which began as the Greater Christchurch Claims Resolution Service, also continues to support earthquake claimants. The High Court litigation list spans 188 pages and includes current and historical earthquake claim disputes.
“What is needed is more visibility of the issues being resolved and perhaps asking – how did we get here?” Lester said.
He said he is also working with clients from storm-ravaged areas of the country. Better support for claimants to engage an experienced and knowledgeable claims preparer makes a significant difference to the timely release of insurance funds, he noted.
“Unfortunately some insurers continue to frustrate claims, which is costly to people both financially and wellbeing-wise. What we have experienced in Canterbury when it comes to insurance processes – and I include NHC (formerly EQC) in that – would very likely save others from having to go through similar pain and distress,” he said.
