Crawford & Company has announced a restructuring that separates the business into two global divisions and changes its leadership structure in major markets.
As part of the move, the company has appointed Mike Hoberman as CEO of US operations - he will be responsible for directing strategy and day-to-day execution across Crawford’s US portfolio, bringing field adjusting, specialty services, third-party administration, and network solutions under a single leadership position. According to the company, the US leadership changes are intended to simplify reporting lines, reduce duplication, and alter how client work is managed across larger accounts and programs. “As part of this streamlined approach, we are promoting leaders who embody our values and hold deep operational expertise. Each brings a proven track record of innovation and operational excellence. With this structure, we are advancing accountability, accelerating decisions, and strengthening collaboration in service of growth, quality, and a seamless client experience. We are especially proud that these appointments represent promotions from within Crawford,” Hoberman said.
Three senior US executives will report to Hoberman under the revised structure:
For carriers, reinsurers, and self-insured organizations, the new reporting lines place multiple claims, managed repair, and TPA functions under a more consolidated US leadership layer, which may change how national programs are structured, monitored, and negotiated.
Globally, Crawford is moving to a two-division model: US operations, led by Hoberman, and international operations, led by Andrew Bart. Canada, which had previously been part of a broader North American grouping, will shift into international operations. That move places all non-US markets under Bart’s remit and changes how decisions are made and coordinated across regions. “These changes continue our journey to a simpler, faster, and more client-centric operating model. By aligning our businesses under two global divisions and elevating proven leaders, we are clarifying accountability, strengthening collaboration across geographies, and positioning Crawford to move at the speed our markets demand,” Swain said.
Crawford has also added a global role that spans both divisions, naming Pat Van Bakel as chief commercial and strategy officer, reporting to Swain. Van Bakel will oversee corporate strategy development and implementation and manage engagement with key markets and large multinational clients. The position brings together responsibility for the company’s commercial direction and longer-term strategic planning across its loss adjusting, TPA, and related services. The company said the US remains a key market and that combining a dedicated US CEO with a global commercial and strategy leader is intended to link local operations more closely with overall group priorities.
The operational changes follow Crawford’s previously reported financial results for the quarter ending Sept. 30, 2025 (Q3 2025). Revenues before reimbursements in the third quarter were US$322.2 million, down 2% from US$329.4 million in the same period of 2024. Net income attributable to shareholders was US$12.4 million, or $0.25 per diluted share for both CRD-A and CRD-B, compared with US$9.5 million, or US$0.19 per diluted share, in the 2024 third quarter.
On a non-GAAP basis, revenues before reimbursements on a constant dollar basis were US$318.8 million, compared with US$329.4 million a year earlier. Consolidated adjusted operating earnings increased to US$26.6 million from US$21.8 million, while consolidated adjusted EBITDA rose to US$36.3 million from US$29.6 million. Non-GAAP net income attributable to shareholders was US$16.1 million, up from US$10.9 million, with non-GAAP diluted earnings per share of US$0.32 for both share classes, compared with US$0.22 in the prior-year quarter.
For the first nine months of 2025, revenues before reimbursements totalled US$957.2 million, compared with US$945.3 million in the same period of 2024. Net income attributable to shareholders for the nine-month period was US$26.9 million, up from US$20.9 million. Non-GAAP net income attributable to shareholders rose to US$37.6 million from US$29.8 million, with non-GAAP diluted earnings per share of US0.75 for CRD-A and US$0.76 for CRD-B, compared with US$0.60 for both share classes a year earlier.
For insurance professionals, the appointment of a dedicated CEO for US operations, combined with the shift to a two-division structure and the reported earnings profile, suggests Crawford is reshaping its structure and cost base in response to current claims frequency, catastrophe patterns, and demand for outsourced claims and risk services across property, casualty, and specialty lines.
