Zurich Canada has named Paul Jackson (pictured) as its new chief executive officer, effective January 1, 2026. Jackson, who joined the company in 2024 as senior vice president for customer and market management and retail, will succeed Saad Mered, who is moving to a global role within Zurich Insurance Group.
Jackson brings more than 25 years of experience in the insurance sector, including senior roles at Aviva in Canada, Singapore, and the UK, as well as a stint as chief operating officer at Gore Mutual. His appointment comes at a time when Zurich Canada’s parent company is reporting strong financial performance, but also faces a competitive and evolving insurance landscape.
Zurich Insurance Group reported a 5% rise in gross written premiums for its property and casualty division in the first quarter of 2025, supported by higher rates and improved margins in both commercial and retail lines. The retail segment saw an 11% increase in gross written premiums, partly attributed to pricing adjustments and the integration of AIG’s global personal travel insurance business. The company’s Swiss Solvency Test ratio reached 256% at the end of the quarter, suggesting a robust capital position .
However, the broader insurance market in Canada remains challenging, with ongoing competitive pressures, regulatory changes, and evolving customer expectations. While Zurich’s global results have been positive - reporting a business operating profit of US$7.8 billion in 2024, up 5% from the previous year, and a 34% increase in net income - analysts note that the industry as a whole is navigating increased claims costs, climate-related risks, and the need for digital transformation.
Mered led Zurich Canada during a period of steady growth and operational changes. The company has signalled an intent to build on this foundation, but it remains to be seen how Jackson will address the challenges ahead, including sustaining growth in a mature market and responding to shifting risk profiles. The move also comes on the back of a major internal restructure at the Canadian arm of the firm in July and its recent acquisition of Toronto-based BOXX Insurance.
In a statement, Sierra Signorelli, CEO commercial insurance for Zurich Insurance Group, cited Jackson’s “customer-first approach and ability to navigate complex market dynamics” as key reasons for his appointment. No independent commentary was immediately available.
Zurich Canada, which has operated in the country for a century, serves both large and middle market commercial clients and offers a range of specialty coverages. The company has recently emphasized prevention services and climate resilience, reflecting broader trends in the industry.
As Jackson prepares to take the helm, Zurich Canada’s performance and strategic direction will be closely watched by industry observers, particularly as the company seeks to maintain momentum in a rapidly changing market.
