The Insurance Institute of Ontario (IIO) continues its leadership succession with the election of Melanie Muise as president, following the term of outgoing leader Tracy Krunic.
Muise steps in with two decades of experience across Canada’s insurance landscape, including executive roles in brokerage operations and client strategy.
She is the current president of personal lines and travel insurance at Navacord, one of Canada’s largest insurance brokerages. In this role, she is responsible for personal lines and travel insurance operations across the country, including growth, acquisitions, and digital initiatives. She previously served as Navacord’s chief operating officer, where she led functions in client experience, marketing, information technology, and was directly involved in mergers and acquisitions.
According to Muise, the Institute remains committed to advancing insurance education within the property and casualty sector. “With new technologies, evolving risks, and a changing workforce, we will continue to innovate and prepare the next generation of insurance professionals to lead with knowledge, confidence, and care,” she said.
Peter Hohman, president and CEO of the Insurance Institute of Canada, acknowledged Muise’s appointment as part of the Institute’s ongoing leadership tradition, which began in 1899 with the formation of the Insurance Institute of Toronto before it evolved into the Insurance Institute of Ontario. Hohman also recognized Krunic’s contributions as the immediate past president.
“The many industry leaders who have served in this role have given their time and talent so generously,” said Krunic. “We are also incredibly grateful to immediate past president of the Insurance Institute of Ontario, Tracy Krunic, BBA, FCIP, for her countless contributions,”
The Institute’s governance relies on volunteers, whose participation is considered integral to the success of its events and educational activities. The executive committee serves a one-year term, renewable for up to two additional years. The Institute invites members interested in volunteering or joining the Council to inquire through its online platform.
The Insurance Institute of Canada, which oversees the Ontario division, counts more than 41,000 members and over 18,000 active students in its formal education programs. It also administers the Chartered Insurance Professionals’ Society, which serves more than 18,000 graduates holding the Chartered Insurance Professional (CIP®) and Fellow Chartered Insurance Professional (FCIP®) designations.
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