Medibank recorded growth across its resident and non-resident health insurance portfolios in the 2025 financial year (FY25).
Resident policyholders expanded at twice the pace of the previous year, while the non-resident segment continued its upward trend.
Customer retention rates exceeded market averages, and advocacy metrics reached their highest level in three years.
The insurer reported that over half of its policyholders actively engaged with its health and well-being services.
Enrolments in clinician-led preventive programs and digital health initiatives doubled.
Investment in mental health services reached $50 million during the year, supporting wider access and affordability.
Medibank continued to manage operating costs, reducing expenses by $122 million over the past eight years.
Its Medibank Health division contributed approximately 10% of earnings, marking a 27% increase from the prior year.
The company announced a fully franked final dividend of 10.2 cents per share for shareholders.
The company finalised its COVID-19 assistance program, increasing the latest cash back allocation from $160 million to $228 million.
Total support to customers since the start of the pandemic reached $1.71 billion, representing the largest financial return by any health insurer in Australia.
Eligible policyholders will receive between $50 and $375, depending on their level of cover.
Medibank chief customer officer Milosh Milisavljevic said the program fulfilled the insurer’s commitment to avoid profiting from the pandemic while customers’ ability to claim was limited.
“We’re proud to have stuck by that promise for over five years, and now as planned, we are finalising the give back program and returning further money to our customers,” he said.
He added that the give back includes cash payments, delayed premium increases, extras rollovers, hardship support, and reward points.
Payments will begin in September 2025, and customers do not need to take any action.
“Not only is this the largest give back of all health funds, but our customers have on average received more back per policy compared to other health funds,” Milisavljevic said.
Medibank expanded its homecare and virtual health services, recording 4.3 million patient interactions, including more than 250,000 home visits and 1.4 million virtual consultations. The programs saved 177,000 hospital bed days.
The insurer also invested $6 million in virtual health infrastructure, partnered on the nation’s first no-gap private hospital, and provided transitional care services in collaboration with SA Health.
The company also recently concluded its 2022–2024 Reconciliation Action Plan and Accessibility & Inclusion Plan, reporting progress in workplace diversity and cultural safety.
Medibank collaborated with Indigenous groups on office design and employee supports while advancing disability-inclusive recruitment and workplace programs.
Medibank stated that improving Aboriginal and Torres Strait Islander representation and embedding accessibility measures remain long-term goals requiring ongoing attention.
