CHU has reported a 20% reduction in its overall carbon footprint in FY25, according to its third annual Sustainability Impact Report, while maintaining carbon neutrality for its Scope 1 and 2 emissions and making further changes to travel and fleet policies.
The report states that CHU has remained carbon neutral for Scope 1 and 2 emissions since FY2019. It attributes additional reductions in FY25 mainly to a transition to hybrid vehicles in the company fleet and lower levels of business travel. CHU also continued to use tree planting to offset residual emissions and broadened measures focused on supply chain and community impacts.
The agency’s environmental, social, and governance (ESG) strategy remains aligned with the Insurance Council of Australia’s (ICA) Climate Change Roadmap, which provides a framework for the general insurance sector to move towards net-zero emissions. Within that framework, CHU reports ongoing work on operational emissions, supply chain impacts, reconciliation initiatives, and staff volunteering.
Kimberley Jonsson, chief executive at CHU, said: “Innovation, efficiency, and sustainability aren’t add-ons; they’re fundamental to how we serve strata communities and how we shape the future of our sector. Our 2025 Sustainability report demonstrates our significant progress in moving towards carbon neutrality, addressing supply chain emissions, advancing our reconciliation journey, and expanding community volunteering.”
According to the report, CHU’s FY25 operational emissions profile reflects a mix of internal reduction measures and offset activity. The agency links much of the latest Scope 1 and 2 reductions to ongoing changes in its vehicle fleet and travel practices.
To support its carbon-neutral status, CHU continued its partnership with the Forktree Project, planting 2,664 trees intended to sequester an equivalent volume of emissions over a 10-year period. The insurer states that offsets are used in addition to internal reduction measures.
Scope 3 emissions remain an area where work is underway. The report notes continued rollout of a Supplier Code of Conduct across claims and underwriting supply chains, aimed at influencing third-party emissions and related practices over time.
CHU’s Green Business Travel program and fleet decisions are identified as contributors to the FY25 emissions outcome. Business travel declined by about 10% compared with the previous year, and the mix of transport modes shifted.
In the final six months of the reporting period, 59% of rideshare trips taken by CHU employees were in electric or hybrid vehicles. The agency also reported an 83% reduction in petrol vehicle emissions from its fleet over the year as it continued its transition to hybrid cars. CHU said it remains on track to move to a fully hybrid fleet by 2026, and lists this transition among its short-term decarbonisation measures.
The FY25 report also outlines the establishment in 2025 of Building Resilience Services, a division that assists strata communities in managing property risks. The division’s activities include early identification of building issues, asset lifecycle planning, and support for long-term maintenance programs. CHU said the intention is to help bodies corporate and property managers with loss prevention, use of resources, and the environmental performance of strata assets over time.
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By incorporating resilience assessments and maintenance insights into strata management processes, CHU describes the service as linking insurance, risk engineering, and sustainability considerations. “I’m particularly excited about the potential Building Resilience Services will play in strengthening the resilience and sustainability of strata communities nationwide,” Jonsson said.
In parallel with its operational measures, CHU has introduced a Green Grant Program for residential strata schemes. In its first year, the program will distribute a total of $50,000 to bodies corporate and property owners. According to CHU, eligible projects are expected to focus on reducing environmental footprint, improving energy efficiency, and encouraging resident participation in local initiatives. The program is described as part of the company’s engagement with strata communities and industry stakeholders on climate resilience and the long-term sustainability of multi-unit living.
The release of the FY25 Sustainability Impact Report follows a brand update that centres CHU’s messaging on “strengthening strata communities.” The revised identity is based on CHU’s view that the Australian housing market is increasingly characterised by shared ownership and vertical living, and that concepts of security and protection associated with detached homes are also relevant to strata environments.
CHU’s updated logo consists of a foundation shape, which the company said symbolises strength, resilience, and reliability, and an arc that it said is intended to represent protection, innovation, and leadership. CHU said the combined elements represent its role in insuring strata buildings and in working with the communities that occupy them.
