Crawford says claims inflation in Australia is becoming more persistent, with tight repair capacity and rising duration costs creating new pressure points for brokers and clients
Daniel Wood Apr 09, 2026
The Claims Leaders Summit in Sydney will hear how the ICA’s new national detection system is being deployed
Labour shortage continues to drag timelines
Some complaints may still be valid after AFCA deadline
R&W is witnessing a recovery with North America experiencing the most pronounced pricing increase
Move comes amid rising demand for complex claims support
Direct claims are likely to be contained but second‑order effects could pose a bigger challenge
In a strained economy, the claims experience is no longer just part of the service proposition but the clearest proof of value
Brokers are learning the new claims challenge isn’t only getting customers through the emergency
A broker playbook for spotting water exposures
