QBE introduces platform connecting clients to risk specialists

QBE Australia Pacific has announced the launch of its Customer Solutions Panel (CSP), a new initiative designed to provide business clients with a centralised platform for accessing a broad range of risk management services.

The CSP brings together more than 25 specialist organisations, offering solutions for workplace safety, business resilience, compliance, telematics, fire protection, health and wellbeing, and more.

New panel aims to streamline risk solution access for businesses

According to QBE, the panel is intended to help businesses address an evolving risk environment by connecting them with trusted providers.

Clients and broker partners can access the CSP directly or through QBE’s Risk Solutions team, with the option for additional implementation support for more complex needs.

Matthew Fermanis, head of risk solutions at QBE Australia Pacific, said the company has observed positive outcomes by linking clients with providers suited to their particular risk requirements.

“The Customer Solutions Panel allows us to scale that success by offering specialised services that make a real difference to our customers’ businesses,” he said.

Comprehensive range of providers and services

The CSP includes organisations covering a wide spectrum of risk and compliance areas. The following providers are part of the initial panel:

• Dutyof.Care Solutions Pty Ltd (Oho): Automation technology for compliance screening in the care and community sectors, including checks for working with children, teacher licences, and right-to-work documentation.
• ESG Impact Pty Ltd: ESG advisory, risk management, and reporting solutions.
• Escalate Consulting Pty Ltd: Business continuity, crisis management, and operational resilience services.
• Fire Marshall: Fire safety services, including equipment servicing, inspections, and training.
• Jonah Group: Health and wellbeing advisory, focusing on safety culture and performance.
• LBM Fleet: Fleet management software and telematics.
• Legaleze: Contract review, risk mitigation, and dispute resolution.
• Moving Mindz Pty Ltd: Online mental health and wellbeing support programs.
• Navigator Health Group Pty Ltd: Early risk assessment and recovery pathway support following incidents.
• Performance Driving Australia: Customised driver training for corporate and government clients.
• Priority Care Health Solutions: Injury triage, health coordination, and facilitation management.
• Riskcon Engineering Pty Ltd: Dangerous goods consulting, hazard identification, and compliance audits.
• SiSU Health: Self-service health checks and digital health platforms.
• SiteSherpa Pty Ltd: Workplace health and safety technology and consulting.
• Sliptest Australia Pty Ltd: NATA-accredited slip testing for pedestrian surfaces.
• Sonder Australia Pty Ltd: Employee care platform for safety, medical, and mental health support.
• Talisman Technical: ESG and sustainability advisory, operational resourcing, and safety management.
• The Blue Shirt Project: Early intervention mental health first aid training and support.
• Thermal Insight: Thermographic inspections for preventative maintenance.
• Thermal Scanners Pty Ltd: Thermal scanning and mandatory RCD testing for electrical networks.
• Thermospec: Compliance inspections of low-voltage switchboards.
• Thread Psychology: Specialist clinical services in men’s mental health.
• Trinitas Group: Consulting in asbestos management, occupational hygiene, and EHS compliance.
• WHG Solutions – FleetCAM/Oogi: AI-powered video telematics for driver safety and fleet performance.
• WHG Solutions – FleetPREDICT: Wearable technology for managing driver fatigue and fleet assets.
• WHG Solutions – WHG Telematics: Vehicle and asset telematics, GPS monitoring, and fleet management technologies.
• WeCARE365 Pty Ltd: Programs to reduce psychosocial risk and improve mental health.
• dorsaVi: Ergonomic risk assessment technology using video and movement analysis.

Flexible engagement and ongoing expansion

QBE clients can engage with the CSP either directly with the providers or through the insurer’s Risk Solutions team.

For tailored or complex risk interventions, QBE may offer additional support to ensure effective implementation.

The panel is designed to be dynamic, with QBE planning to add more providers and expand service offerings as business needs and risk profiles evolve.

“The panel gives our customers access to credible providers and innovative solutions all while saving time and simplifying implementation. It’s a smarter, more integrated way to manage risk,” Fermanis said.

Supporting brokers and business resilience

QBE positions the CSP as part of its broader strategy to support brokers and clients with practical tools and partnerships that extend beyond traditional insurance coverage.

The company said the initiative reflects its commitment to helping businesses strengthen their resilience in a changing risk environment.

“This initiative is a testament to our commitment to delivering value beyond insurance – supporting brokers and our customers with practical tools and trusted partnerships to better manage risk and strengthen business resilience,” Fermanis said.