Dai-ichi Life Holdings has signed a multi-year deal with Capgemini to create a Global Capability Center (GCC) in India, supporting the insurer’s global digital modernisation efforts.
The agreement is aimed at reinforcing Dai-ichi’s internal technology competencies and expanding its reach in key markets.
The GCC will play a central role in executing the company’s IT and digital strategies across core regions, including Japan, the US, and Australia.
Dai-ichi said the centre is designed to scale with evolving business needs and could be expanded to other markets in the future.
The Build-Operate-Transfer model will be used to establish the GCC, allowing Dai-ichi Life to assume control after the foundational work is complete.
Tetsuya Kikuta, president and CEO of Dai-ichi Life Holdings, said this initiative allows the company to move faster and more efficiently toward achieving its transformation goals.
“By adopting a Build-Operate-Transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity. This approach sets us apart and strengthens our ability to deliver innovative, high-impact solutions across the Dai-ichi Life Group,” Kikuta said.
Capgemini will support the GCC’s operations by providing advanced software development, cloud and infrastructure solutions, AI-driven analytics, and cybersecurity frameworks.
The tech firm said its delivery capacity in the Asia-Pacific region and global presence will help implement scalable systems for Dai-ichi’s insurance businesses.
“Today, customer service remains one of the most powerful tools for encouraging loyalty and shaping brand perception, and this is increasingly enabled through technology,” said Capgemini CEO Aiman Ezzat.
The GCC is expected to help the insurer improve internal efficiencies and maintain resilience in an increasingly complex digital landscape.
Separately, Dai-ichi Life Holdings plans to raise its equity interest in UK-based hedge fund Capula Investment Management to 15%, up from its current 5% ownership.
The acquisition aligns with the group’s goal to expand investment income and reduce reliance on Japan’s mature life insurance market.
The company will acquire an additional 10% stake from Mitsubishi Corp, which sold the initial holding in 2018. Capula is expected to become an equity-method affiliate of Dai-ichi Life following the transaction, and the insurer will appoint a board director to the firm.
