Go Digit General Insurance Ltd. has approved a proposal to merge its holding company, Go Digit Infoworks Services Pvt. Ltd., into the listed general insurer through a court-sanctioned scheme of amalgamation.
The scheme will proceed under applicable Indian law and will require approvals from shareholders, creditors, regulators, statutory authorities, and the National Company Law Tribunal. If completed, Go Digit Infoworks Services will be absorbed into Go Digit General Insurance and will cease to exist as a separate legal entity. The company has described the move as part of a plan to reorganise its ownership structure and align it with regulatory expectations for simpler shareholding arrangements in India’s insurance sector, while leaving day-to-day operations unchanged.
According to Go Digit, the amalgamation is not expected to affect the insurer’s governance framework or operating model. The board composition of Go Digit General Insurance will remain the same, and the existing senior management team will continue to lead strategy and execution. Promoters of Go Digit General Insurance will retain their current roles. The primary change on the promoter side will be the folding of Go Digit Infoworks Services into the operating company pursuant to the scheme. The group has said that the transaction is intended to create a more direct link between shareholders and the operating insurance entity, and to adjust the corporate structure without changing management responsibilities or product lines.
Under the scheme of amalgamation, shareholders of Go Digit Infoworks Services will receive equity shares in Go Digit General Insurance based on a share exchange ratio that will be set out in the final approved document. On a fully diluted basis, the promoter stake in Go Digit General Insurance is projected to move from 72.17% to 72.20% after the combination, an increase of about 0.03%. The change reflects additional shares to be issued against the net assets, including cash, held by the holding company.
The new shares are to be issued at 375.10 rupees per share, at a premium to the insurer’s market price at the time of the announcement. After completion, the promoters and promoter group together are expected to hold 72.21%, public shareholders 26.58%, and outstanding employee stock options 1.21% on a fully diluted basis. The company has indicated that public float and ESOP levels should remain broadly consistent with current levels.
While the amalgamation focuses on balance sheet and ownership structure, Go Digit has also released operating data for the first half of fiscal 2025-26 (H1 FY26), setting out claims and service metrics across key business lines. The report sets out data on customer service and claims handling, including turnaround times for health and motor insurance claims and settlement timelines across multiple non-life lines during H1 FY26. It also includes summaries of selected claim cases, such as claims related to the Air India crash, a payment to the family of a Punjab Police personnel who died in active service, and travel insurance claims linked to disruptions stemming from tensions between India and Pakistan. In the publication, Go Digit said the report “goes beyond regulatory requirements to offer rich, data-backed insights and narratives to customers, partners, and stakeholders” and reflects its core value of “Being Transparent.”
For health insurance, Go Digit reported that cashless pre-authorisation decisions in H1 FY26 were made in an average of 26.9 minutes, with the quickest approval completed in seven minutes. The insurer compared this with the Insurance Regulatory and Development Authority of India’s (IRDAI) one-hour turnaround requirement for such approvals.
Hospital discharge approvals were completed in an average of 52.5 minutes, with the fastest discharge cleared in seven minutes, against IRDAI’s reference of three hours. For reimbursement health claims, the company said it settled claims in an average of 2.4 days during the period, with the fastest case processed in 4.4 hours. IRDAI’s requirement for reimbursement claims is 14 days, providing a benchmark for the reported performance.
In motor insurance, Go Digit reported that overall work approval turnaround time was 14 hours 44 minutes in H1 FY26, compared with 15 hours 36 minutes in the prior period. The fastest work approval during H1 FY26 was recorded at seven minutes. For private car claims, average work approval time was 13 hours 55 minutes, down from 14 hours 46 minutes, with the quickest approval at 10 minutes. For two-wheelers, the average work approval time was 13 hours 23 minutes, versus 14 hours 32 minutes previously, with the fastest approval at nine minutes.
On customer servicing, the insurer said first-level response time on social media decreased to 6 minutes 15 seconds in H1 FY26 from 20 minutes 7 seconds in the year-earlier period. Average social media closure time for customer queries fell to 20.5 hours from 32.5 hours. Go Digit reported a claims settlement ratio of 97.2% in H1 FY26, compared with 96.2% in H1 FY25. Within this, the fire line of business recorded a claims settlement ratio of 98.9%, up from 91.6%. The company also reported 197,200 fewer inbound calls in H1 FY26, which it attributed to the use of WhatsApp and app-based self-service channels.
Founded in 2016 by Kamesh Goyal, Go Digit General Insurance is a publicly listed non-life insurer with its registered office in Pune and corporate office in Bengaluru. The company writes motor, health, travel, property, marine, liability, and other general insurance products and operates on a cloud-based technology platform for product development, distribution, and servicing. For insurance professionals across Asia, the proposed internal merger and the associated disclosure of claims and service metrics provide a view into how an Indian general insurer is addressing regulatory expectations on ownership structures while publishing detailed operational data on claims handling and customer service.
